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User Experience (UX) Measures

Many digital health tools suffer from a less than ideal user experience (UX) and can even create adverse “side effects.” We know that, for patients, user experience effects engagement and engagement effects outcomes. We also know that clinician burnout is at an epidemic proportion and a big contributor is their experience of digital tools, including EHR systems.  The NODE.Health UX Measures is a tool that enables teams to quantify the UX of any digital experience, identify areas of improvement and track progress over time.  

What is it?

The framework consists of 8 principles, 41 underlying measures and a scoring system that enables users to populate the measures and render a dashboard for the 8 principles. The principles of the framework are: 

How can I use the framework?

  • Download the worksheet
  • Remove non-applicable measures 
  • Adjust weightings as desired
  • Collect qualitative scores from reviewers (ideally at least 2)
  • Fill out binary and quantitative scores
  • Review output with team 
  • For ongoing product management decide what to address or add to roadmap and re-score after a period of time (ideally once per quarter)

Who can benefit from the framework?

Health Systems – to evaluate potential solutions or improve existing patient or clinician experiences 

Startups/Product Companies – measure and improve the UX of your product over time

Resources

Contributors

  • Jay Erickson, Partner, Chief Innovation Officer @ Modus
  • Tom Foley, VP of Digital Experience @ Modus
  • Rishi Kumar MD, MBA, Hospitalist @ Johns Hopkins Sibley Innovation Hub
  • Sarah MacArthur, MD, Director of Digital Health Innovation, Hospitalist @ NYU Langone
  • Michael McShea, Health System Innovation Lead @ Johns Hopkins University APL
  • Jonathan Shariat, Sr. Product Designer @ Project Rōnin and author of Tragic Design
  • Yauheni Solad MD, Medical Director, Digital Health @ Yale New Haven Health
  • Daniel Stein, MD, PhD, Associate Chief Health Informatics Officer @ MSK

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